Returns, Exchanges, and Store Credit

At Bizarre Studios, we are committed to providing exceptional products and service to our valued customers. While we strive to ensure your satisfaction with each purchase, we understand that there may be instances where an exchange or store credit is needed. Please review our policy below:

No Returns:

We do not accept returns on products unless they arrive damaged or defective. We take great care in ensuring the quality of our products, but if you receive a damaged or defective item, please contact us immediately.

Exchanges

If you receive a damaged or defective product, we will gladly exchange it for the same item. To initiate an exchange, please contact our customer support team within 14 days of receiving your order.

Store Credit

In certain cases, we may offer store credit instead of an exchange. This credit can be used on future purchases with us. Our customer support team will provide further details on how to redeem store credit.

Orders and Refunds

At Bizarre Studios, we make every effort to ensure the accuracy and quality of your orders. In the rare event that we make an error with your order, please follow these steps:

Contact Us:

If you believe there is an issue with your order, please reach out to our customer support team within 7 days of receiving your items.

Refund:

If we determine that we made an error with your order, you will be entitled to a refund for the affected items. We will work diligently to rectify the situation and process your refund promptly.

Customer Assurance

As a small business, we deeply value each and every customer. We are committed to providing a personalized and attentive shopping experience. If you have any concerns or questions about your order, our policies, or anything else, please do not hesitate to contact our customer support team. We will do our best to address your needs and ensure your satisfaction. Thank you for choosing Bizarre Studios for your shopping needs. Your trust in us is greatly appreciated.